Introduction

As part of the monitoring and management of technical interventions related to the installation or maintenance of GPS devices, Digiparc offers a dedicated feature through the Backoffice GPS > Intervention Requests menu. This tool allows teams to plan, assign, track, and close technical intervention requests in a structured and streamlined manner.

This documentation provides a detailed walkthrough of the entire process, from the creation of an intervention request to its closure by the technician via the Digiparc mobile app.

When a client expresses a need for GPS device installation or inspection, the technical coordinator registers the request in the Backoffice GPS > Intervention Requests interface.

Search Filters

Before adding a new request, the interface allows filtering of existing interventions using the following criteria:

• Client
• Vehicle
• Technician
• Status: In Progress or Closed

Adding a New Request

Click the "+" button to open the request form. The following fields must be

• Request Date & Time: The date and time the request is created.
• Intervention Date & Time: The planned date and time for the intervention.
• Client: Select the concerned client.
• Requestor Name: Name of the person making the request.
   
• City: City where the intervention will take place.
• Technician: Assign an available technician. This step is crucial because the technician will receive the request directly on the mobile app.
• Comment: Optional field for additional notes or instructions.

Intervention Details

In the Details section, click "+" to add one or more types of intervention:

• Type: New installation, preventive maintenance, device replacement, corrective maintenance, etc.
• Canbus: Check this box if the installation includes a Canbus module.
• Contact & Phone Number: On-site contact person.
   

You may add multiple detail lines if the request involves several vehicles or tasks.

Once the form is completed, click "Save". The request status will be set to In Progress.

 

Technician Processing the Intervention (Mobile App)

Once the request is assigned, the technician receives it in the Digiparc mobile application. They can view all relevant information needed to perform the intervention.

Viewing the Request

In the mobile app:

• The technician sees a list of all assigned interventions.

 

• Each request includes: client name, location, date, intervention types, and any associated comments.

Starting the Intervention

The technician visits the client and begins the GPS device installation.

 

Scan GPS Device IMEI

• This step is mandatory.

 

• The IMEI is automatically retrieved after the scan.

Scan SIM Card Phone Number:
 

• This automatically fills the field, avoiding manual entry.

Select GPS Device Model:

• The technician chooses the brand/model from a predefined list.
   

Add Vehicle:

• Select a vehicle from the client’s database.

Scan Mileage:

 

• Mileage is automatically retrieved via the Canbus interface if enabled, or can be entered manually.

 

Installation Photos:

• A photo of the vehicle and its license plate is mandatory for verification.
• These images are archived within the intervention record.
  

Once all required fields are completed and validated, the technician clicks "Save".

The technician must now access the'Boitier'interface to verify if the device is properly connected.

Closing the Intervention (Backoffice)

Back on the web interface, the supervisor can now:

Close the Request

• From the request list, click the three dots on the right and select "Close Request".

 

• The request status changes to Closed.

 

Close the Intervention

• Go to the Interventions tab and search for the related intervention within the same Intervention Request interface. Simply click on the request, and the corresponding intervention will appear at the bottom of the page.
• Click the three dots > Edit.

 

• Enter the completion date, fill in any additional information, and click Save.

When saved, the status automatically changes from 'In Progress' to 'Closed'.

 

Once closed, an automated email is sent to the client with a PDF attachment containing full intervention details.

Conclusion

The GPS Intervention feature centralizes, organizes, and automates the entire lifecycle of a technical intervention—from the initial request to its final closure and archiving.

Thanks to the seamless integration between the Backoffice interface and the technician's mobile app:

• Technical teams work more efficiently.
• Data entry errors are minimized.
• The process is structured and fully traceable.
• Clients benefit from a professional and transparent service experience.
   

Digiparc enables rigorous, traceable, and high-performance GPS fleet management.