Frequently asked questions

Digiparc is an ERP focused on fleet and transport management. Fully web-based and available as SaaS (cloud), it helps companies optimise vehicles, costs, drivers and maintenance operations.

Digiparc is versatile across many sectors:

• Transport: freight, urban, tourism, staff transport, etc.
• Logistics: flows and delivery optimisation.
• Construction: site vehicles and equipment.
• Industry: industrial and production fleets.
• Vehicle rental: contracts and utilisation.
• Food supply chain: deliveries and sensitive goods.
• Waste collection: rounds and routes.
• Public sector and multinationals: car pools and resource optimisation.

Yes. Any asset requiring tracking and maintenance: cars and trucks, agricultural and industrial equipment, heavy machinery, marine assets, machine tools, installations and more—with preventive maintenance, logistics and cost tracking.

Yes. International-friendly settings include:

• Measurement units
• Time zone
• Time format
• Date format
• Currency

Flexible commercial patterns:

• Quarterly service basis to reduce large upfront on-site investments.
• Pay only for the licences you need each year.
• Add or remove licences as requirements change.

For SaaS there is no need to install on corporate PCs or store data locally, which lowers hardware spend. Provide user credentials; a browser and internet connection are enough.

Typically 2–3 days covering configuration and modules, split into:

• Profile-based training for daily users.
• Functional administrator training for advanced settings, import/export and reporting.

Digiparc integrates with major fuel card providers; statements can be imported automatically.

Yes. GPS vendor integrations can automatically feed geolocation data and mileage updates.

A four-step process:

• Needs analysis
• Functional specification
• Build and integration testing
• UAT and go-live

Ongoing assistance including:

• Channels: web, email, phone, WhatsApp and chat.
• Hours: Monday–Friday, 9:00–18:00 GMT+1.
• Level 1 and 2 support engineers.
• Unlimited tickets at no extra charge.
• Regular improvements and upgrades.

Continuous improvement:

• Frequent release cycles with new capabilities several times a year.
• Low-friction upgrades, often outside peak hours.
• Formal customer feedback loop feeding the roadmap.
• UX kept intuitive while adopting modern technology.

Continuous delivery: smaller weekly changes and larger monthly updates. No action required on your side for hosting and technical operations. News is shared via announcements, in-app notifications, product newsletters and blog posts.

Yes. Digiparc continuously invests in security with robust controls aligned to industry best practices.

You remain the data owner and accountable. Digiparc is committed to protecting it against threats.

Including firewalls, intrusion detection, SSL and application hardening, 24/7 security monitoring, and controlled in-house development practices.

You retain full rights. Export and migration are supported.

• Privacy: no third-party sharing without consent.
• Full access while the account is active.
• Common export formats for portability.

Key measures:

• Availability target of at least 99.5%.
• Backups and redundancy to mitigate hardware failure.
• Performance monitoring for rapid incident response.

The UI balances depth and simplicity:

• Rename data fields.
• Show only required fields.
• Reorder fields to match your process.
• Restrict features and visibility by role.
• Flexible contracts to match your organisation.

Digiparc works best on modern browsers. Google Chrome and Mozilla Firefox are recommended; other mainstream browsers are supported.

French and English are core product languages. Label translation mechanisms let you adapt the UI with currency and metric preferences per country.